Shipping policy

Thank you for visiting and shopping at www.wemattermhs.com. Following are the terms and conditions that constitute our Shipping and Handling Policy

Shipment Processing Time

All orders are processed within one business day. Ground and expedited orders received before 2:00 pm est leave out the same day. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipment method Estimated delivery time Shipment cost
USPS Standard 5-8 business days: Free
USPS Two Days 2 business days: Calculated
USPS Overnight * 1-2 business days: Calculated

International Shipment Method USPS International Priority: Calculated USPS International Economy: Calculated

Shipment To P.O. Boxes or APO/FPO Addresses

We Matter Mental Health Services, LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We Matter Mental Health Services, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.)